Terms & conditions
General Terms and Conditions Maison LouLou B.V.
These General Terms and Conditions outline the rules and regulations for the use of Maison LouLou B.V.'s website, products, and services. By accessing or using our website and services, you agree to comply with and be bound by these terms.
1. Definitions
- Maison LouLou B.V.: The company offering goods and services, registered in [Insert Location].
- Customer: Any individual or business entity that places an order with Maison LouLou B.V.
- Product(s): Any item offered for sale by Maison LouLou B.V.
- Agreement: The contract between Maison LouLou B.V. and the Customer upon acceptance of an order.
2. Applicability
These General Terms and Conditions apply to all offers, orders, agreements, and deliveries made by Maison LouLou B.V., unless otherwise agreed in writing.
3. Offers and Pricing
- All prices listed on the website are in [Currency] and include applicable VAT.
- Offers are subject to availability and may be withdrawn or modified at any time.
- Maison LouLou B.V. reserves the right to correct any typographical errors or inaccuracies in prices or descriptions.
4. Product Representation
4.1 Our goal is to showcase the products in our webshop as accurately and comprehensively as we can. If the item you receive doesn’t meet your expectations, please note that it can only be returned if it is unopened and in its original packaging within the 14-day return period. For additional details regarding your right to withdraw and the process for returning items, please check our RETURNS page.
4.2 Although we put in great effort to ensure our product representations are precise, we cannot promise that the colors displayed will match the actual products exactly. This also applies to the packaging. If you're unhappy with your order, we encourage you to consult our RETURNS policy for assistance.
5. Orders, Returns, and Right of Withdrawal
5.1 When a Customer places an order, it is considered a proposal to buy a Product under these terms. Maison LouLou B.V. maintains the right to accept or decline any order at its discretion. A binding contract is established only when the Customer receives an order confirmation.
5.2 Customers may cancel or return their order within 14 days of receiving the Product, as long as it is unused, unopened, and in its original packaging.
5.3 The right to withdraw from a purchase does not apply to sealed items that cannot be returned for health or hygiene reasons if the seal has been broken after delivery. Other exceptions to the right of withdrawal include:
- Used products that are no longer sealed or lack their original packaging.
- Custom-made goods or items personalized to the customer’s specifications.
- Products that are inherently unsuitable for return, have a short shelf life, or have already expired.
5.4 Products that are damaged, used, or whose original packaging is compromised cannot be returned. If such items are sent back, the return costs may be incurred, as determined by Maison LouLou B.V.
5.5 We retain the right to evaluate and reject any returned product that does not comply with our return policies.
5.6 Following the cancellation of the agreement, the Customer must return the product as soon as possible, but no later than 14 days, in accordance with the instructions provided on the returns page.
5.7 Maison LouLou B.V. will issue a refund for the price of the returned product within 14 days after receiving it. For partial returns, refunds will only cover the cost of the items returned, and all refunds will be processed using the original payment method.
5.8 The Customer is responsible for covering return shipping costs, which will not be reimbursed by Maison LouLou B.V.
6. Payment
- Payments can be made via the payment methods available on our website (e.g., ideal, or VISA).
- The Customer must ensure that payment details provided are correct and valid.
- Maison LouLou B.V. reserves the right to suspend or cancel any order in the case of non-payment or fraudulent activity.
7. Delivery and Shipping
- We aim to process and dispatch all orders promptly. Estimated delivery times are provided, but delays may occur due to external factors.
- Delivery costs are calculated based on the shipping destination and weight of the order.
- Maison LouLou B.V. is not responsible for delays caused by third-party couriers.
8. Liability
- Maison LouLou B.V. is not liable for any indirect or consequential damages, including but not limited to loss of income or business interruption.
- The total liability of Maison LouLou B.V. is limited to the amount paid for the Product in question.
9. Warranty
- Maison LouLou B.V. guarantees the quality of the Products in accordance with statutory requirements. However, natural variations in materials or manufacturing processes may occur.
- Defects in delivered Products must be reported within 7 days of receipt for resolution.
10. Intellectual Property
All content, including images, text, and designs on the website, are the property of Maison LouLou B.V. and are protected by intellectual property laws. Use of any content without written consent is strictly prohibited.
11. Privacy
Maison LouLou B.V. is committed to protecting the privacy of its Customers. Personal data is processed in accordance with our Privacy Policy.
12. Force Majeure
Maison LouLou B.V. is not liable for any delay or failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, or government restrictions.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in the Netherlands.
14. Amendments
Maison LouLou B.V. reserves the right to amend these General Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
Contact Information
For questions about these terms, please contact us at:
- Email: customercare@maison-loulou.com