1. Processing Time: Orders are typically processed within 48 hours. You will receive a confirmation email once your order has been shipped.
2. Shipping Methods: We offer various shipping options to meet your needs. Available methods and rates will be displayed at checkout.
3. Shipping Rates: Shipping costs are calculated based on the selected shipping method, the weight of the package, and the delivery destination. Any applicable fees will be displayed during the checkout process.
4. Delivery Times: Estimated delivery times vary depending on the shipping method chosen and the destination. While we strive to meet these timeframes, please note that delays may occur due to factors beyond our control, such as weather conditions or carrier delays.
5. Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress.
6. Delivery Issues: If your order does not arrive within the expected timeframe, please contact our customer service team for assistance. We will work with you to resolve any delivery issues.
7. Shipping Restrictions: We currently do not ship to P.O. boxes or military addresses. Please provide a valid residential or business address for shipping.
8. Damaged or Lost Packages: In the event that your package is damaged during transit or goes missing, please contact us within 7 days of delivery for assistance. We will investigate the issue and provide a resolution as quickly as possible.
9. Returns and Exchanges: For information on returns and exchanges, please refer to our RETURNS page.

For any further questions regarding our shipping terms, feel free to contact our customer service team at customercare@maison-loulou.com.